• Online Guarantee

    How to make a claim

    Call 0845 365 0000 or

    We want our customers to be confident that they can get the best rates when they book directly through our website (www.apexhotels.co.uk), using the most applicable rate.

    In fact, we are so confident in our Price Match Online Guarantee that in the unlikely event that you do find a cheaper rate elsewhere before booking with us, we will always match that rate and give you a complimentary drink!

    So before you book elsewhere, check our website!

    Which Rate do you Require?

    Last Minute Booking?: If you are booking for the next couple of days, take advantage of our Flexible Rate. T&Cs Apply - see below.

    Booking in Advance?: If you are booking in advance, take advantage of our 'Lowest Rate' which can be booked a minimum of 7 days in advance. T&Cs Apply - see below.

    Short Break?: If you're looking to get away with a partner/friend for a few days, take advantage of our 'Short Breaks Rate', which include breakfast and can be booked a minimum of 7 days in advance. Bringing the kids? They stay and eat free! T&Cs Apply - see below.

    Terms and Conditions

    Payment Required Rate (e.g Lowest Rate): Rates include VAT. Full payment is required at the time of booking and is non-refundable. Changes can be made to your booking, but are subject to the following terms:
    Changes can only be made up until 2pm on the day of arrival. No changes are permitted after this time.
    All changes are subject to availability and a £20 administration fee per booking.
    Any difference in price will be charged in addition to the original booking. Please note that if the total price on the new reservation is lower than the original booking, no refund will be made and the £20 administration fee will still apply.
    Changes are not available online and can only be made by contacting our reservations team on 0845 365 0000.

    Flexible Rates & Corporate Rates: Rates include VAT. At the time of booking, a credit or debit card is required as a guarantee for your reservation. No payment is required until you arrive at the hotel. Apex Hotels Ltd reserves the right to charge the guarantee card up to 100% of the reservation value if the guest fails to arrive at the hotel, or according to our cancellation policy below.

    Cancellation policy: Payment Required Rates (e.g. Lowest Rate) bookings are non-refundable.
    Flexible Rates & Corporate Rates can be changed (subject to availability) or cancelled online or by calling our reservations team on 0845 365 0000, subject to the following conditions:
    For stays of up to 5 nights, changes and cancellations will be accepted up to 2pm GMT on day of arrival. If your booking is longer than 5 nights, or you are booking more than one room, please contact Central Reservations on 0845 365 0000 for more information on changes and cancellation terms.
    For cancellations made after these times, Apex Hotels Ltd reserves the right to charge the guarantee card up to 100% of the reservation value.

    Short Breaks Rate: In addition to the Payment Required Rate terms and conditions above, rates include breakfast. Short Breaks are non refundable and based on 2 adults sharing for a minimum two night stay. Only available at weekends in London.

    Kids Stay & Eat Free: Two children up to 17 years old can stay free when sharing with two adults in one of our family rooms, with two queen size double beds. Anyone 18 years or over is charged at adult rate. Children up to 12 years old staying at our hotel eat free when dining off our kids menu, when each is accompanied by at least one paying guest staying and dining at the hotel. A maximum of two children per room may be accommodated. This offer is restricted to one child per paying guest and is subject to availability of suitable family rooms.

    How to Book

    To select either our Flexible or Lowest Rates, simply click on one of the booking links below to check availability.


    Apex Temple Court Hotel
    Apex London Wall Hotel
    Apex City of London Hotel


    Apex Waterloo Place Hotel
    Apex International Hotel
    Apex City Hotel
    Apex European Hotel


    Apex City Quay Hotel & Spa

    To select our Short Break, visit our Short Break and Offers page here

    More about our Price Match Guarantee

    To qualify, you must have a confirmed retail reservation made through an IATA accredited retail travel agent professional (“Travel Agent”) or the following Global Distribution Systems (Amadeus, Apollo/Galileo, Worldspan and SABRE).

    If you find a lower publicly available rate on a booking channel other than Apex (except for “opaque” websites, where the hotel brand and specific hotel are not known prior to arrival) for the same accommodations at the same hotel, same dates of stay, same length of stay, same number of guests and same room type, same booking conditions and available for purchase, within twenty-four (24) hours of booking your reservation, then simply contact us (on 0845 365 0000 or via our Live Chat service) within twenty-four (24) hours of booking the reservation and upon verification, we'll match that rate and provide 1 (one) complimentary drink voucher. Please note operator availability via Live Chat is not guaranteed and when unavailable, a claim must be made via 0845 365 0000.

    A claim must be received within 24 hours of the time of the original reservation and at least 72 hours before arrival to the hotel.

    Only one claim may be submitted per stay.

    Call 0845 365 0000 or Chat Live to make a claim.

    Our Price Match Guarantee is not available on;

    • Opaque Websites (where the hotel brand and specific hotel are not known prior to arrival)
    • Hotel Packages or Travel Packages bundled with flights, car hire etc.
    • Discounted rates not available to the general public, e.g corporate, government, supplier, employee, group and other discounted rates.
    • Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.

    Apex Hotels reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.