Guest Services Agent

Reference

INT/REC/2097

Department

Guest Services

Location

Edinburgh (Apex International Hotel)

Description

The main responsibility for a Guest Sevices Agent is to ensure the Guest Check in/out procedure is seamless and accurate. You are also responsible for providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking facilities, conference and bedroom information as well as having an excellent knowledge overall of all Hotel facilities and services. You will also resolve any customer enquiries and upsell the Hotels services and amenities.

Qualifications

Previous experience in a similar customer service role is desired and some knowledge of Opera software would also be an advantage but is not essential as full training will be given.

Skills

The successful candidate will have a passion for customer service and be a strong team player. As the first point of contact for our guests you will be well presented and have a can do attitude.

Hours

Full time, 40 hours, 5 days from 7.

Position

Guest Services Agent

Salary

£15,433.29 per annum

Closing Date

26-08-2013

Reporting to

Guest Services Manager

Contact

Madalaine Leviston

Title

Recruitment Officer

Address

Apex Hotels House, 32 Hailes Avenue, Edinburgh, EH13 0LZ

Phone

0131 441 0480

Email

edinburgh.recruitment@apexhotels.co.uk

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