Guest Services Agent

Reference: INT/REC/2097
Department: Guest Services
Location: Edinburgh (Apex International Hotel)
Description: The main responsibility for a Guest Sevices Agent is to ensure the Guest Check in/out procedure is seamless and accurate. You are also responsible for providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking facilities, conference and bedroom information as well as having an excellent knowledge overall of all Hotel facilities and services. You will also resolve any customer enquiries and upsell the Hotels services and amenities.
Qualifications: Previous experience in a similar customer service role is desired and some knowledge of Opera software would also be an advantage but is not essential as full training will be given.
Skills: The successful candidate will have a passion for customer service and be a strong team player. As the first point of contact for our guests you will be well presented and have a can do attitude.
Hours: Full time, 40 hours, 5 days from 7. Fixed term until 31/10/13
Position: Guest Services Agent
Salary: £15,130 per annum
ClosingDate: 28-05-2013
Reporting to: Guest Services Manager
Contact: Madalaine Leviston
Title: Recruitment Officer
Address: Apex International Hotel, 31-35 Grassmarket, Edinburgh, EH1 2HS
Phone: 0131 243 3594
Email: edinburgh.recruitment@apexhotels.co.uk