Guest Services Agent

Reference
CIT/REC/2220
Department
Guest Services
Location
Edinburgh (Apex City Hotel)
Description
The main responsibility for a Guest Sevices Agent is to ensure the Guest Check in/out procedure is seamless and accurate. You are also responsible for providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking facilities, conference and bedroom information as well as having an excellent knowledge overall of all Hotel facilities and services. You will also resolve any customer enquiries and upsell the Hotels services and amenities.
Qualifications
Previous experience in a similar customer service role is desired and some knowledge of Opera software would also be an advantage but is not essential as full training will be given.
Skills
The successful candidates will have a passion for delivering excellent customer service, show initiative and be a strong team player. You will also demonstrate good time keeping and have high standards of appearance as you will be the first point of contact for our guests.
Hours
Full time, 40 hours per week, 5 days from 7, fixed term until 7.12.2014.
Position
Guest Services Agent
Salary
£14,850 per annum
ClosingDate
01-04-2014
Reporting to
Guest Services Manager
Contact
Danielle Ramsay
Title
Group Recruitment Manager
Address
Apex Hotels House, 32 Hailes Avenue, Edinburgh, EH13 0LZ
Phone
To APPLY please email CV or application form. For more information please call 0131 441 0480
Email
edinburgh.recruitment@apexhotels.co.uk
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