Guest Services Agent

Reference

CIT/REC/202062

Department

Guest Services

Location

Edinburgh (Apex City Hotel)

Description

The main responsibility for a Guest Sevices Agent is to ensure the Guest Check in/out procedure is seamless and accurate. You are also responsible for providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking facilities, conference and bedroom information as well as having an excellent knowledge overall of all Hotel facilities and services. You will also resolve any customer enquiries and upsell the Hotels services and amenities.

Qualifications

Previous experience in a similar customer service role is desired and some knowledge of Opera software would also be an advantage but is not essential as full training will be given.

Skills

The successful candidates will have a passion for delivering excellent customer service, show initiative and be a strong team player. You will also demonstrate good time keeping and have high standards of appearance.

Hours

Full time, 40 hours per week, 5 days from 7, fixed term until 30/09/13

Position

Guest Services Agent

Salary

£14,559.48 per annum pro rata

Closing Date

11-06-2013

Reporting to

Guest Services Manager

Contact

Madalaine Leviston

Title

Recruitment Officer

Address

Apex Hotels House, 32 Hailes Avenue, Edinburgh, EH13 0LZ

Phone

0131 441 0480

Email

edinburgh.recruitment@apexhotels.co.uk

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