Guest Services Supervisor

Reference

GSS/INT

Department

Reception

Location

Edinburgh - (Apex International Hotel)

Description

You will assist the Guest Services Manager in ensuring that the team delivers an effective and enjoyable experience to all guests. You will also assist in managing the efficient operation of reception, controlling the allocation of guest bedrooms and ensuring all staff are aware of the day's availability, special events and functions. You will check guests in and out, respond to guest queries and assist with luggage, as well as supporting the Guest Services Team enabling them to meet all guest requirements effectively.

Qualifications

Customer Service experience is essential as is hotel reception experience. Previous experience of working with Opera software and previous experience at supervisory level is beneficial.

Skills

The ideal candidate will be a strong team leader, be well organised and be an excellent communicator. You will be able to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities. You will have the ability to contribute to your team and lead them in the absence of the Manager. As a point of contact for our guests you will be well presented and have a can do attitude.

Hours

Full time, 40hours, 5 days from 7, shifts

Position

Guest Services Supervisor

Salary

£16,190 per annum

Closing Date

26-03-2013

Reporting to

Guest Services Manager

Contact

Danielle Ramsay

Title

Group Recruitment Manager

Address

Apex International Hotel, 31-33 Grassmarket, Edinburgh, EH1 2HS

Phone

0131 243 3594

Email

edinburgh.recruitment@apexhotels.co.uk

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