Guest Services Agent (fixed term)

Reference
EUR/REC/2088
Department
Guest Services
Location
Edinburgh (Apex European Hotel)
Description
The main responsibility for a Guest Services Agent is to ensure the Guest Check in/out procedure is seamless and accurate. You are also responsible for providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking, conference and bedroom information as well as having an excellent knowledge of all Hotel facilities and services. You will also resolve any customer enquiries and upsell the Hotels services and amenities.
Qualifications
Previous experience in a similar customer service role is desired and some knowledge of Opera software would also be an advantage but is not essential as full training will be given.
Skills
The successful candidates will have a passion for delivering excellent customer service, show initiative and be a strong team player. As the first point of contact for the guests, you will also demonstrate good time keeping and have high standards of appearance.
Hours
Full time, 40 hours per week, 5 days from 7, fixed term until 1.9.2014
Position
Guest Services Agent (fixed term)
Salary
£14,850.67 per annum
ClosingDate
17-02-2014
Reporting to
Guest Services Manager
Contact
Danielle Ramsay
Title
Group Recruitment Manager
Address
Apex Hotels House, 32 Hailes Avenue, Edinburgh, EH13 0LZ
Phone
0131 441 0480
Email
edinburgh.recruitment@apexhotels.co.uk
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