Guest Services Agent (fixed term)

Reference

EUR/REC/2035

Department

Guest Services

Location

Edinburgh (Apex European Hotel)

Description

The main responsibility for a Guest Services Agent is to ensure the Guest Check in/out procedure is seamless and accurate. You are also responsible for providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking, conference and bedroom information as well as having an excellent knowledge of all Hotel facilities and services. You will also resolve any customer enquiries and upsell the Hotels services and amenities.

Qualifications

Previous experience in a similar customer service role is desired and some knowledge of Opera software would also be an advantage but is not essential as full training will be given.

Skills

The successful candidates will have a passion for delivering excellent customer service, show initiative and be a strong team player. As the first point of contact for the guests, you will also demonstrate good time keeping and have high standards of appearance.

Hours

Full time, 40 hours per week, 5 days from 7, fixed term until 1.9.2014

Position

Guest Services Agent (fixed term)

Salary

£14,850.67 per annum

Closing Date

17-02-2014

Reporting to

Guest Services Manager

Contact

Danielle Ramsay

Title

Group Recruitment Manager

Address

Apex Hotels House, 32 Hailes Avenue, Edinburgh, EH13 0LZ

Phone

0131 441 0480

Email

edinburgh.recruitment@apexhotels.co.uk

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