Guest Services PorterReferenceEUR/REC/2119DepartmentGuest ServicesLocationEdinburgh (Apex International Hotel)DescriptionThe main responsibility of the Guest Services Porter is to ensure service standards are consistently achieved and that a high degree of customer care is given at all times. By being the first point of contact for the guest within the hotel, you will be responsible for providing a warm and friendly welcome to every guest and to escort them to and from their rooms and assisting them with luggage. You will also anticipate guest needs to enhance service quality and therefore guest satisfaction, as well as ensuring the cleanliness of internal and external public areas.QualificationsNone required as full training will be given.SkillsThe successful candidate will have a passion for customer service and as the first point of contact for our guests you will be well presented and have high standards of appearance. You will have excellent communication skills and be approachable. You will have a good knowledge of Edinburgh's tourist attractions and locations to enable you to assist the guests with their enquiries.Hours16 hours per week, 2 days out of 5, fixed term until 30/11/13PositionGuest Services PorterSalary£6.40 per hourClosingDate11-06-2013Reporting toGuest Services ManagerContactMadalaine LevistonTitleRecruitment OfficerAddressApex International Hotel, 31-35 Grassmarket Edinburgh, EH1 2HSPhone0131 243 3594Emailedinburgh.recruitment@apexhotels.co.uk Download Form Back to listing
Guest Services PorterReferenceEUR/REC/2119DepartmentGuest ServicesLocationEdinburgh (Apex International Hotel)DescriptionThe main responsibility of the Guest Services Porter is to ensure service standards are consistently achieved and that a high degree of customer care is given at all times. By being the first point of contact for the guest within the hotel, you will be responsible for providing a warm and friendly welcome to every guest and to escort them to and from their rooms and assisting them with luggage. You will also anticipate guest needs to enhance service quality and therefore guest satisfaction, as well as ensuring the cleanliness of internal and external public areas.QualificationsNone required as full training will be given.SkillsThe successful candidate will have a passion for customer service and as the first point of contact for our guests you will be well presented and have high standards of appearance. You will have excellent communication skills and be approachable. You will have a good knowledge of Edinburgh's tourist attractions and locations to enable you to assist the guests with their enquiries.Hours16 hours per week, 2 days out of 5, fixed term until 30/11/13PositionGuest Services PorterSalary£6.40 per hourClosingDate11-06-2013Reporting toGuest Services ManagerContactMadalaine LevistonTitleRecruitment OfficerAddressApex International Hotel, 31-35 Grassmarket Edinburgh, EH1 2HSPhone0131 243 3594Emailedinburgh.recruitment@apexhotels.co.uk Download Form Back to listing