Guest Services Porter

Reference

WAT/REC/2126

Department

Guest Services

Location

Edinburgh - (Apex Waterloo Place Hotel)

Description

The main responsibility of the Guest Services Porter is to ensure service standards are consistently achieved and that a high degree of customer care is given at all times. By being the first point of contact for the guest within the hotel, you will be responsible for providing a warm and friendly welcome to every guest and to escort them to and from their rooms and assisting them with luggage. You will also anticipate guest needs to enhance service quality and therefore guest satisfaction, as well as ensuring the cleanliness of internal and external public areas.

Qualifications

None required as full training will be given.

Skills

The successful candidate will have a passion for customer service and as the first point of contact for our guests you will be well presented and have high standards of appearance. You will have excellent communication skills and be approachable. You will have a good knowledge of Edinburgh's tourist attractions and locations to enable you to assist the guests with their enquiries.

Hours

Full time, 40 hours, 5 days from 7. This is a fixed term contract from 01/06/13 - 30/09/13.

Position

Guest Services Porter

Salary

£6.27 per hour

Closing Date

21-05-2013

Reporting to

Guest Services Manager

Contact

Madalaine Leviston

Title

Recruitment Officer

Address

Apex International Hotel, 31-35 Grassmarket, Edinburgh, EH1 2HS

Phone

0131 243 3594

Email

edinburgh.recruitment@apexhotels.co.uk

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