• FAQ

    What are the Yu Spa opening hours?

    • Mon - Fri 7am - 10pm (last entry 9.30pm)
    • Sat - Sun 8am - 9pm (last entry 8.30pm)

    Treatments available 7 days from 10am till late (late evenings may apply)

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    Are children allowed in Yu Spa?

    Children under 16 years of age are not permitted to use the spa. The minimum age for treatments is 16 years. Children of hotel guests have access to the swimming pool at restricted times. Children are permitted to use the pool and facilities between the hours of:

    • 9am -11am and 2pm - 6.30pm Mon - Friday
    • 9am-11am & 2pm - 7.30pm Sat & Sun.

    Children must be accompanied by an adult at all times.

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    What should I wear?

    We recommend you wear comfortable loose fitting clothing and bring swimwear to enjoy our heat & water experiences. Suitable light clothing and footwear should be worn in the gym.

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    Do I need to undress for treatments?

    We are happy for you to wear briefs. We only reveal the area necessary for your therapist to work on at any one time.

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    Should I use the facilities before or after treatments?

    We recommend that you use the spa facilities before starting your treatments in order to gain the maximum benefit from the products used. This will also help to further enhance your day by allowing time to relax before being pampered. Please allow enough time for this before arriving for your treatments.

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    When should I arrive for my treatment?

    Please arrive at least 15 minutes prior to your appointment time. This will allow time to discuss your treatment and any concerns or special requests you may have. All appointment times include time to change, consultation and recommendations. If you are late for your appointment time, we may not be able to perform the full treatment. Late arrivals will be charged the full balance of the original treatment booked.

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    Are towels, slippers and robes provided?

    A towel, robe and slippers will be provided for all half day and full day packages only. Towels are provided for any clients using the spa facility.

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    Should I inform anyone of any medical conditions I have?

    Yes, you will be asked for your medical history at your lifestyle consultation discussion.

    We will adapt your treatments if you suffer from any allergies; blood pressure concerns or are receiving medical treatment. If you are suffering from a medical condition or have any concerns or queries, please contact us prior to your arrival. We may require a referral letter from your GP if you have had any conditions or illnesses in the past or currently.

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    Can I have any treatments when I'm pregnant?

    Treatments suitable for pregnancy are indicated with (P) symbol. There are certain treatments which are not suitable during pregnancy. We do however offer a variety of treatments which are suitable and will help you to enjoy a relaxing day. You will discuss this with your therapist.

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    What is your cancellation policy?

    Clients are kindly requested to provide 24hrs notice of any cancellations or changes to their booking, to avoid a 50% cancellation fee.

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    What is the etiquette within Yu Spa?

    All clients are asked to respect the calm and quiet atmosphere of the spa and think of others. Mobile phones should be switched off.

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