• FAQ


    What are the opening hours of the treatment rooms at YuSpa?

    Monday & Tuesday: 10am-6pm
    Wednesday:11am-8pm
    Thursday: 11am-8pm
    Friday: 11am-8pm
    Saturday: 10am-7pm
    Sunday: 10am-6pm

    The leisure facilities of gym, pool, sauna & steam room are open to hotel residents daily from 6.30am until 10pm.

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    Are children allowed in Yu Spa?

    Children are allowed in the pool at any time, accompanied by an adult and must be hotel residents.

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    What should I wear?

    We recommend you wear comfortable loose fitting clothing and bring swimwear to enjoy our heat & water experiences. Suitable light clothing and footwear should be worn in the gym. Please note that football colours are not permitted within Yu Spa.

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    Do I need to undress for treatments?

    We are happy for you to wear briefs. We only reveal the area necessary for your therapist to work on at any one time.

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    Should I use the facilities before or after treatments?

    We recommend that you use the spa facilities before starting your treatments in order to gain the maximum benefit from the products used. This will also help to further enhance your day by allowing time to relax before being pampered. Please allow enough time for this before arriving for your treatments.

     

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    When should I arrive for my treatment?

    Please arrive at least 15 minutes prior to your appointment time. This will allow time to discuss your treatment and any concerns or special requests you may have. All appointment times include time to change, consultation and recommendations. If you are late for your appointment time, we may not be able to perform the full treatment. Late arrivals will be charged the full balance of the original treatment booked.

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    Are towels, slippers and robes provided?

    Towels are provided, robes & slippers are not.

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    Should I inform anyone of any medical conditions I have?

    Yes, you will be asked for your medical history at your lifestyle consultation discussion.
    We will adapt your treatments if you suffer from any allergies; blood pressure concerns or are receiving medical treatment. If you are suffering from a medical condition or have any concerns or queries, please contact us prior to your arrival. We may require a referral letter from your GP if you have had any conditions or illnesses in the past or currently.
     

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    Can I have any treatments when I'm pregnant?

    Treatments suitable for pregnancy are indicated with (P) symbol. There are certain treatments which are not suitable during pregnancy. We do however offer a variety of treatments which are suitable and will help you to enjoy a relaxing day. You will discuss this with your therapist.
     

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    What is your cancellation policy?

    Clients are kindly requested to provide 48hrs notice of any cancellations or changes to their booking, to avoid a 50% cancellation fee.

    For groups of 4 or more, a 50% non-refundable and non-transferable deposit will be required at time of booking. Final balance is due 2 weeks prior to your treatment date. Groups are kindly requested to provide 72 hours notice of any cancellations or changes to their booking to avoid full balance being non-refundable.
     

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    What is the etiquette within Yu Spa?

    All clients are asked to respect the calm and quiet atmosphere of the spa and think of others. Mobile phones should be switched off.
     

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