HomeTerms & ConditionsAccommodation Adverse weather note If your travel plans are affected by adverse weather conditions, please see our policy for amending/cancelling your booking. Flexible rate - No change. Cancellation is 2pm on the day of arrival. Advanced Purchase - If you are unable to travel, please inform us by 2pm on the date of arrival and we will amend your booking at no extra cost. No refunds can be given, but you will have one month to rebook your accommodation for a future date. If you have booked your accommodation through a Travel Agent, please contact the agent directly. Terms & Conditions All hotel services are provided by Apex Hotels Ltd, located at 32 Hailes Avenue, Edinburgh, EH13 0LX, United Kingdom, Tel. +44 (0)131 441 0441 with business registration number 73489. RATES See your chosen rate descriptions for inclusions and payment terms. Advanced Purchase Rates Rates include VAT. Bookings must be fully prepaid at the time of booking with a valid credit or debit card. We accept all major credit and debit cards. Upon arrival a pre-authorisation of £30.00 per day for incidentals will be required. Any unused authorised monies will be released on settlement of the final bill by the authorised card. Should a different card be used for settlement the pre-authorisation may hold for up to seven or more working days depending on the card issuers financial institution. Changes can be made to your booking, but are subject to the following terms: Changes can only be made up until 2pm on the day of arrival. No changes are permitted after this time. All changes are subject to availability and a £20 administration fee per booking. Any difference in price will be charged in addition to the original booking. Please note that if the total price on the new reservation is lower than the original booking, no refund will be made and the £20 administration fee will still apply. Changes are not available online and can only be made by contacting our reservations team on 0845 365 0000. Best Flexible Rates & Corporate Rates Rates include VAT Bookings must be guaranteed by a valid credit or debit card. No payment is required at the time of booking. Credit facilities are available only by prior arrangement. We accept all major credit and debit cards. Upon arrival a pre-authorisation for total expected spend will be taken based on the nightly accommodation tariff and an additional £ 30.00 per day for incidentals. Any unused authorised monies will be released on settlement of the final bill by the authorised card. Should a different card be used for settlement the pre-authorisation may hold for up to seven or more working days depending on the card issuers financial institution. Apex Hotels Ltd reserves the right to charge the guarantee card up to 100% of the reservation value if the guest fails to arrive at the hotel, or according to our cancellation policy below. Cancellation policy Payment Required Rates (e.g. Lowest Rate) bookings are non-refundable. Flexible Rates & Corporate Rates can be changed (subject to availability) or cancelled online or by calling our reservations team on 0845 365 0000, subject to the following conditions: For stays of up to 5 nights, changes and cancellations will be accepted up to 2pm GMT on day of arrival. If your booking is longer than 5 nights, or you are booking more than one room, please contact Central Reservations on 0845 365 0000 for more information on changes and cancellation terms. For cancellations made after these times, Apex Hotels Ltd reserves the right to charge the guarantee card up to 100% of the reservation value. Short Break Rates In addition to the Payment Required Rate terms and conditions above, rates include breakfast. Short Breaks are non refundable and based on 2 adults sharing for a minimum two night stay. Must be booked at least seven days in advance. Subject to promotional room availability. Only available at weekends in London. Theatre Breaks Please note, due to ticket allocations, Apex Theatre Breaks are non transferrable. Kids Stay & Eat Free Kids stay and eat free at Apex Hotels. Kids aged 12 years or under staying at our hotels eat and drink from our kids menu for free, when dining with an accompanying paying guest staying and dining at the hotel. Kids aged 13 to 17 stay free, but pay for all meals consumed at the hotel. A maximum of two children per room may be accommodated. This offer is restricted to one child per paying guest and is subject to availability of suitable family rooms. Please note that under the Hotel Proprietors Act persons under the age of 18 must be accompanied by an adult when staying at Apex Hotels. Group Accommodation Rates For groups of 10 rooms or more please see Group Accommodation. PROMO/VOUCHER CODES Only one promo code may be used per reservation. All offers are subject to availability. Apex Hotels do not accept liability for incorrect offers and terms being stated on external voucher code websites. PAYMENT Unfortunately we cannot accept Solo or Diners cards for payment. CHECK IN / CHECK OUT TIMES Check in time from 14:30, checkout time 12 noon. Baggage can be stored if you arrive early, please enquire with your chosen hotel for more details. PETS No pets allowed except guide dogs for the blind or deaf. PARKING Please contact your chosen hotel for more information about local parking facilities and pricing. CONDITIONS OF USE (APEX WEBSITE) Apex Hotels have made all reasonable efforts to ensure that all information provided through the Apex Hotels web sites, published on the Internet, is accurate at the time of inclusion. However there may be inadvertent and occasional errors, including typographical errors for which we apologise. Information may also be updated or changed at any time without notice. Any special offers or price discounts on any Apex Hotels web sites are subject to availability and cannot be used in conjunction with any other offer or discount. Apex Hotels reserves the right to change or cancel special offers and price discounts at any time. GENERAL BOOKING TERMS Unless otherwise stated, prices on this website are "per person per night", based on two people sharing a twin or double room, and in some circumstances with a minimum stay. All prices shown on this website are subject to availability, apply to new bookings only and cannot be used in conjunction with other offers. These offers are subject to change without prior notice. During major sporting events, social events, conferences and exhibitions the rates shown on this website may not apply. A charge may be levied in the case on non-arrival or in respect of reservations that are subsequently cancelled. All prices include value added tax at the current prevailing rate and are subject to change without notice. Availability of rooms at the rates shown on this website may be limited and/or restricted to certain periods. Under the Hotel Proprietors Act persons under the age of 18 must be accompanied by an adult i.e. someone 18 or over. Whilst every effort is made to fulfill your requests, unfortunately, these cannot be guaranteed and failure to meet the request will not constitute a breach of Contract. A full non-refundable or non-transferrable payment may be required at time of booking to confirm reservation. Apex Hotels reserve the right to amend special offers as appropriate.