Our Response to your Feedback

You speak, we listen.

  • We've installed extra lighting in all rooms in response to your feedback.
  • We've extended the number of dishes on our room service menu as well as extending the opening hours.
  • We've added baked beans and soft morning rolls to our breakfast menu.
  • We've Increased tea and coffee on trays in-room.
  • We've increased size and shape of soap to make it easier to handle.
  • We've improved our tea and coffee stations for meet@apex delegates.
  • We've reinstated jelly beans for meet@apex delegates.

Here's what some of our previous guests had to say about Apex City of London...


"Fantastic hotel. One of the best I have stayed in. The location was perfect and the staff were very friendly and helpful. The rooms were very warm and welcoming and catered for all our needs. We will be looking for Apex Hotels when we visit other cities."

Steven Glover


"I am not the type of person who normally writes reviews but after our recent stay at the Apex City of London Hotel I knew it was a must. I would like to start by saying a massive thank you to all the staff who looked after us so well during our stay which I booked for my father-in-law's 60th birthday suprise. In a nutshell this hotel is brilliant value for money, ideally located for the sites, surrounded by plenty of tube stations so is easily reached, has spacious and modern rooms and the little touches and attention to detail make you feel special.  Many thanks again London Apex."

Mrs Kelly Icke


"Everything about my stay at Apex Hotel was wonderful. The staff were genuinely warm and helpful."

Laura S. Velez


"The best thing about this hotel is it is lovely and modern with excellent levels of service. We stayed in one of the deluxe rooms which had a lovely king size comfortable bed and sofa area with flat screen TV on the wall. The bathroom was a good size with a seperate walk in shower and lovely toiletries. They provide a complimentary apex duck which is a nice touch but we should have asked for another as we both wanted it!! The hotel restaurant and bar area again is excellent, there was a very good choice of continental breakfast and for a small supplement further options were available. Every member of staff was extremeny friendly and attentive. We were highly impressed with service, each time we needed a taxi one was obtained quickly. The location of the hotel is lovely, its nice to walk to Tower Bridge on an evening and to venture to oxford street the no 15 bus stop is near to the hotel as is the underground about 5 mins walk.There were no complaints about this hotel. I am a Travel Agent and stay at hotels on a regular basis. We will definately stay again for service and location."

Louise Meynell


"The hotel was wonderful! The staff were so friendly and helpful! The service was fantastic! Will definatly be staying there in the future and will be recommending it to friends and family. Am most looking forward to staying again soon!"

Hannah Kay


"We thoroughly enjoyed our stay at the Apex City of London hotel.  It was a brilliant location for our weekend stay, the room was lovely and the staff were friendly and made us feel welcome!"

Ruth Bradbury


"Having stayed in  New York, Canada, and Amsterdam, your hotel has been the best by far. Staff are well motivated for customer service and just very caring people, the price was second to none as well, keep up the good work. Thanks!"

Derek Playfair


"I was very pleased with my stay at this hotel, the service I recieved was the best I have ever had and I have stayed in a lot of hotels. The staff were also very friendly, welcoming and helpful."

Michelle Walton


"I have already recommended Apex, both my boyfreind and I had a lovely weekend, the location of the hotel is excellent, we had thought about staying in theatreland but will definately choose the hotel again as we do not feel we could have made a better choice. The upgrade to a deluxe room was greatly appreciated and the service we received at the hotel was excellent/faultless. I am a Travel Agency Manager and will definately recommend your hotel to others and will be visiting again soon. Thank you for a lovely weekend."

Louise Meynell


"Although we only stayed one night we thoroughly enjoyed it and would definately stay at an Apex Hotel again (hopefully for longer next time) and recommend Apex to friends."

Cathy Caliz


"Already have told everyone about how wonderful the stay was! Would definately come back in the future, especially for the price we paid...Great!!"

Donna Carney