Spa Day Packages
What can I expect upon arrival at Yu Spa?
Please arrive 5 minutes before your scheduled treatment time. Once checked-in you will be taken to our waiting area where your designated therapist will meet you.
Do you provide robes, slippers and towels?
Yes. These are provided to guests who booked a Spa Day Package.
What facilities does Yu Spa have and what do I need to bring?
We have a sauna, steam room and pool & relaxation room along with a duet room if you would like your treatment with a friend or partner side-by-side.
Towels are provided and guests must bring swimwear along with £1 to use our lockers. We do encourage guests to bring a refillable water bottle to help with our sustainability mission.
How early should I arrive for my spa service?
We recommend that you check in 15 minutes prior to the start of your spa treatment. If you are coming for a Spa Day Package or have the use of facilities included, you can arrive 2 hours prior to the start of your experience to enjoy the sauna, steam, pool & shower facilities.
Should I tell anyone about my medical history?
Your therapist will ask you to complete an online consultation form prior to your treatment. If you are pregnant, have a history of cancer or have had recent surgery please tell us about this at the time of booking & we will be able to recommend the best treatment for your needs.
Can I cancel or reschedule my treatment?
Our cancellation policy is 48 hours prior to treatment. You can reschedule up to 24 hours before your treatment.
I loved the products used in my treatment, can I buy them?
Yes, each spa has a bespoke range of luxury ESPA products for either yourself or to gift to a friend.
Can I bring my child for a spa treatment?
We offer treatments for over 18s only. However, it may be possible to offer nail services to children aged 12 & over.
Do you sell gift vouchers?
Yes. They are available to buy here
Can I use the facilities before and after my treatment?
Add on a day pass to use the facilities before or after your treatment for Monday – Thursday £15 or Friday - Sunday £20
*not applicable to residents or spa package guests.
- Mon 09:00 - 18:00
- Tues 09:00 - 18:00
- Wed 09:00 - 18:00
- Thurs 09:00 - 18:00
- Fri 09:00 - 18:00
- Sat 09:00 - 18:00
- Sun 09:00 - 18:00
- Phone lines open 11am – 7pm, Tuesday – Saturday