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Eat & Drink
Meetings & Events
Is your hotel open?
Following the latest Government Guidance we are closing from 31 December. Please visit our notices page for our latest reopening information.
Are your leisure facilities open?
Our leisure facilities are open and available by appointment only. To ensure social distancing is maintained throughout the hotel, time slots will be available to book upon check-in. Our changing-rooms are open but we encourage you to change in your room where possible.
Are your restaurants open for Breakfast, Lunch & Dinner?
We've got a reduced food and drink offering, via table service only, and we can only serve alcohol with a substantial meal. Breakfast will be served between 7am – 10am Monday – Friday and 7am – 11am Saturday and Sunday. Buffet breakfasts are no longer available. Our Bar Menu will be available from 12pm – 9pm and our Dinner Menu from 6pm – 9pm daily.
Are temperature checks and PPE required?
Following the latest Government guidance, from 8 August, it is mandatory for you to wear face coverings in all public areas within our hotel, except for the bar and restaurant. We'll be wearing PPE, and we’ve got screens up at the front desk for extra protection. We are not conducting temperature checks.
What amenities are available in each room?
Please see the room type pages for more details.
What measures are in place for meetings and events?
To make sure that everyone has space we’ve reduced our meeting and events capacities, as well as enhancing our cleaning procedures, so you’ll see us around the hotel ensuring everything is pristine throughout the day. We no longer serve buffet lunches and sharing platters and have replaced these with individually wrapped items and meals, so everyone will be able to enjoy their own delectable dishes and snacks.
Can I leave my luggage at the hotel prior to check-in and following check-out?
We offer luggage storage so if you arrive before your room is ready, you can leave your bags at reception and head out for the day. This also applies if you would like to leave luggage after check-out and collect later in the day. Extra sanitisation and social distancing procedures are in place to ensure this service can continue, to arrange luggage storage please contact the hotel on 01225 418 500.
Is parking available at the hotel?
The hotel does not have parking facilities. The closest car park is Charlotte Street Car Park BA1 2NE.
What are the hotel check-in and check-out times?
Check-in from 2.30pm and check-out by 11am local time.
If I arrive early will my room be ready?
If you’d like to check-in early please request this when booking or by calling reception on 01225 418 500. We offer luggage storage so if you arrive before your room is ready, you can leave your bags at reception and head out for the day. This also applies if you would like to leave luggage after check-out and collect later in the day. Unfortunately, due to availability, we can’t guarantee an early check-in.
What are reception hours?
Reception is open 24 hours a day.
Is there any availability or offers on the dates I'm searching for?
Our website booking engine is the best way to search for live availability and up to date prices. You can search for the dates you have in mind and if there is no availability, a calendar view is offered to help you find the closest dates or alternate properties available.
If you have any issues finding availability or booking, our reservations team can help you make a booking.
How do I make changes or cancel my reservations?
If you would like to amend or cancel your booking please check your cancellation terms which can be found on your email confirmation, amendments may be subject to a charge. Any amendments or enquiries can be made by emailing firstname.lastname@example.org or calling 0800 049 8000. If your booking was made from 12 December 2019 onwards you can also amend your booking online, if your booking was made before 12 December 2019 please contact our reservations team using the contact details above.
If you have booked through a third party such as Expedia or Booking.com please contact them directly to make cancellations or amendments.
Can I request a view or a specific room?
Requests for specific views, rooms and floors can be detailed at time of booking or by calling reservations on 0800 049 8000, and although we do our best to accommodate, these requests are not guaranteed to be fulfilled due to the availability of rooms.
How many people can stay in each room and can teenagers have their own room?
Children under 18 must be accompanied by an adult staying in the same room. The hotel does have family rooms and cots available to accommodate extra guests. If you would like to add an extra bed, please call our reservations team on 0800 049 8000 who can assist in choosing an available room.
Room detail pages give information on bed size and twin configurations available by clicking here.
What is your child policy?
In addition to our policy on number of children in rooms. Children under 17 stay and children under 12 stay and eat for free at all Apex Hotels. Find out more information on this policy.
Are small pets allowed in the hotel?
For the comfort of all guests, we don’t allow any pets to stay in our hotels with the exception of guide dogs and service animals. Please notify the hotel at the time of booking if you are bringing a guide dog or service animal on 0800 049 8000.
Can I smoke in my room?
The UK has a Smoke Free Law in place which prohibits smoking in workplaces, cars and confined public spaces. Although hotel rooms are exempt from this, for the comfort and safety of all guests, we do not allow smoking or vaping in any part of the hotel including rooms. There are designated smoking areas which can be advised by our reception team.
Are there toiletries in the rooms?
All our rooms include complimentary Elemis toiletries for your use throughout your stay.
Is the hotel easily accessible with a wheelchair?
All our hotels and restaurants are fully accessible by wheelchair. Our friendly team will be happy to assist you throughout your stay.
Does the hotel have disabled access rooms?
Yes, all our hotels have disabled access rooms. Please call our reservations team on 0800 049 8000 to book an appropriate room for your requirements.
06 Nov 2020
Fantastic accommodation and excellent location! Read More
Positive: From the minute we arrived the staff were really friendly and welcoming. Our room was lovely and very clean. The bathroom was gorgeous, we had a...Isabella
05 Nov 2020
Was a fantastic stay and Read More
Positive: Breakfast was excellent, various choices and location was great. Negative: N/A.Charlie
03 Nov 2020
Lovely helpful front of desk.... Read More
Positive: Lovely helpful front of desk.Caroline
02 Nov 2020
Really enjoyed our stay, staff were so... Read More
Really enjoyed our stay, staff were so helpful and friendly. Room was really big and comfy. Shame the spa wasn't open, but due to COVID - it was out of...Emma