Eat & Drink
Meetings & Events
Is your hotel open?
We are temporarily closed, but we look forward to welcoming you back soon. Please visit our notices page for our latest reopening information.
Are your leisure facilities open?
Our leisure facilities are open by appointment only. We are restricting the number of people allowed within our leisure facilities to ensure social distancing is maintained at all times, you'll be able to book your time slots upon check-in and during your stay at reception.
Is your restaurant open for Breakfast, Lunch and Dinner?
We're open with a reduced food and drink offering.
Please note that mixing outside of your household or bubble is no longer permitted indoors, even in public places. This means only one household is allowed per room and all food and drink reservations are limited to one household per table too.
Breakfast will be served by table service only. You can book your table reservation in advance or upon check-in. Breakfast will be served between 7am – 10am Monday – Friday and 7am – 11am Saturday and Sunday, via table service only, buffet breakfasts will no longer be available.
Our bar is open from 2pm onwards for drinks only. Lunch, dinner and room service will not be available until further notice.
Are temperature checks and PPE required?
Following the latest Government guidance, from 8 August, it is mandatory for you to wear face coverings in all public areas within our hotel, except when seated at the bar and restaurant.Please note that mixing outside of your household or bubble is no longer permitted indoors, even in public places. This means only one household is allowed per room and all food and drink reservations are limited to one household per table too.
We’ll be wearing PPE, and we’ve got screens up at the front desk for extra protection. We are not conducting temperature checks.
What amenities are available in each room?
Please see the room type pages for more details.
What measures are in place for meetings and events?
To make sure that everyone has space we’ve reduced our meeting and events capacities, as well as enhancing our cleaning procedures, so you’ll see us around the hotel ensuring everything is pristine throughout the day. We no longer serve buffet lunches and sharing platters and have replaced these with individually wrapped items and meals, so everyone will be able to enjoy their own delectable dishes and snacks.
Can I leave my luggage at the hotel prior to check-in and following check-out?
We offer luggage storage so if you arrive before your room is ready, you can leave your bags at reception and head out for the day. This also applies if you would like to leave luggage after check-out and collect later in the day. Extra sanitisation and social distancing procedures are in place to ensure this service can continue, to arrange luggage storage please contact our friendly Reservations team on 0800 049 8000.
Is parking available at the hotel?
The hotel does not have parking facilities. For information on the closest car parks please call our friendly Reservations team on 0800 049 8000.
What are the hotel check-in and check-out times?
Check-in from 2.30pm and check-out by 11am local time.
If I arrive early will my room be ready?
If you’d like to check-in early please request this when booking or by calling reception on 020 7702 2020. We offer luggage storage so if you arrive before your room is ready, you can leave your bags at reception and head out for the day. This also applies if you would like to leave luggage after check-out and collect later in the day. Unfortunately, due to availability, we can’t guarantee an early check-in.
What are reception hours?
Reception is open 24 hours a day.
Is there any availability or offers on the dates I'm searching for?
Our website booking engine is the best way to search for live availability and up to date prices. You can search for the dates you have in mind and if there is no availability, a calendar view is offered to help you find the closest dates or alternate properties available.
If you have any issues finding availability or booking, our reservations team can help you make a booking.
How do I make changes or cancel my reservations?
If you would like to amend or cancel your booking please check your cancellation terms which can be found on your email confirmation, amendments may be subject to a charge. Any amendments or enquiries can be made by emailing email@example.com or calling 0800 049 8000. If your booking was made from 12 December 2019 onwards you can also amend your booking online, if your booking was made before 12 December 2019 please contact our reservations team using the contact details above.
If you have booked through a third party such as Expedia or Booking.com please contact them directly to make cancellations or amendments.
Can I request a view or a specific room?
Requests for specific views, rooms and floors can be detailed at time of booking or by calling reservations on 0800 049 8000, and although we do our best to accommodate, these requests are not guaranteed to be fulfilled due to the availability of rooms.
How many people can stay in each room and can teenagers have their own room?
Children under 18 must be accompanied by an adult staying in the same room. The hotel does have family rooms and cots available to accommodate extra guests. If you would like to add an extra bed, please call our reservations team on 0800 049 8000 who can assist in choosing an available room.
Room detail pages give information on bed size and twin configurations available by clicking here.
What is your child policy?
In addition to our policy on number of children in rooms. Children under 17 stay and children under 12 stay and eat for free at all Apex Hotels. Find out more information on this policy.
Are small pets allowed in the hotel?
For the comfort of all guests, we don’t allow any pets to stay in our hotels with the exception of guide dogs and service animals. Please notify the hotel at the time of booking if you are bringing a guide dog or service animal on 0800 049 8000.
Can I smoke in my room?
The UK has a Smoke Free Law in place which prohibits smoking in workplaces, cars and confined public spaces. Although hotel rooms are exempt from this, for the comfort and safety of all guests, we do not allow smoking or vaping in any part of the hotel including rooms. There are designated smoking areas which can be advised by our reception team.
Are there toiletries in the rooms?
All our rooms include complimentary Elemis toiletries for your use throughout your stay.
Is the hotel easily accessible with a wheelchair?
All our hotels and restaurants are fully accessible by wheelchair. Our friendly team will be happy to assist you throughout your stay.
Does the hotel have disabled access rooms?
Yes, all our hotels have disabled access rooms. Please call our reservations team on 0800 049 8000 to book an appropriate room for your requirements.
05 Nov 2020
Great service and great location... Read More
Positive: Great service and great location.Jobe
05 Nov 2020
10/10 Read More
It was great. Friendly staff. Nice and clean and they gave us an upgrade as good will for our anniversaryPierre
01 Nov 2020
Excellent hotel great value for money Read More
Positive: Room was very good, breakfast also excellent.Jason
31 Oct 2020
What a stay ❤️❤️❤️ Read More
The hotel was absolutely beautiful and the welcome to us was first class. Would highly recommend. Our room was gorgeous.Tracey