Eat & Drink
Meetings & Events
What are the hotel check-in and check out times?
Check-in from 14:30 and check out by 11:00 local time.
How do I make changes or cancel my reservations?
If you would like to amend or cancel your booking please check your cancellation terms which can be found on your email confirmation, amendments may be subject to a charge. Any amendments or enquiries can be made by emailing email@example.com or calling 0800 049 8000.
If you have booked through a third party such as Expedia or Booking.com please contact them directly to make cancellations or amendments.
What times are your facilities at Yu Spa open?
Please note our opening hours are
Mon - Fri, 06:30 - 22:00 (last entry 21:30) and Sat & Sun, 08:00 - 21:00
Our pool opening times for children (under 16) are
Mon - Fri, 09:00 - 11:00 / 14:00 - 18:30 and Sat & Sun, 09:00 - 11:00 / 14:00 - 19:30.
Is the hotel accessible?
All our hotels and restaurants are fully accessible by wheelchair. Our friendly team will be happy to assist you throughout your stay. All our hotels have disabled access rooms. Please call our reservations team on 0800 049 8000 to book an appropriate room for your requirements.
Is parking available at the hotel?
Yes. There’s on-site car parking for guests and visitors, available on a first come first served basis.
I'm staying at the hotel, how much is car parking?
Parking for hotel guests is £5 per day, available on a first come first served basis.
I'm a spa & leisure member, do I need to pay for parking?
Spa and leisure members can get up to 4 hours free parking, available on a first come first served basis. The standard parking charges will apply thereafter. To gain your 4-hour exemption, please email us at to firstname.lastname@example.org and provide the name that your membership is under and your car registration plate number. Our system will automatically recognise your car as a Yu Fit member and allocate the 4-hour period. If you use a different vehicle on any given day, you will be required to use our portal in the spa reception to enter the car registration number and no charges will be applied. Failure to do this will result in a fine, so please do not hesitate to ask a member of staff for assistance if you need some help.
I'm visiting the hotel, how much is car parking?
Parking is available on a first come first served basis. Please see our hourly parking tariffs below:
1 hour - £2.40
1-2 hours - £2.40
2-3 hours – 3.60
3-4 hours - £4.80
4-5 hours - £6.00
5-6 hours - £7.20
6-24 hours - £10.00
I'm eating at the hotel, how much is car parking?
Those coming to join us for a bite to eat or drink can enjoy up to 2.5 hours free parking, available on a first come first served basis. The standard parking charges will apply thereafter. You can register, pay, and gain parking exemption (where applicable) on the app.
Still got a question?
If you haven’t found the answer you need, email us at email@example.com and we’ll get back to you as soon as possible.