We’re known for our cleanliness - as part of our Apex Assured promise, our enhanced cleaning procedures mean those frequently touched areas get some extra TLC. Face coverings must be worn in all public areas, except for when seated at the bar and restaurant. We’ll be wearing PPE, and we’ve got screens up at the front desk for extra protection. There are social distancing measures and plenty of hand sanitiser stations throughout the hotel. In-room, we’re also clutter-free, but should you need a pen and paper or travel guide to help plan your adventures, just ask.

Our swimming pool and gym are open, but are subject to availability and by appointment to ensure social distancing is maintained throughout the hotel. Time slots can be booked upon check-in. Yu Spa is open with a limited treatment menu, take a look at the menu and make sure you book your treatment ahead of your stay. Please note that the sauna and steam room are not yet open, and the changing-rooms are only available to guests using the pool.

The Quayside Bar & Grill is open for breakfast and dinner. We encourage you to book your breakfast time prior to arriving by calling us, and we can seat up to groups of four indoors, and serve groups of six outdoors. You can dine with us until 8pm, unfortunately we can’t serve alcohol indoors, but you can enjoy a drink in your room, or in our alfresco bar area until 10pm.

If you begin to feel unwell and develop any COVID-19 symptoms (high temperature, a new, continuous cough or loss or change in sense of smell or taste) during your stay, we ask that you please stay in your room and call reception by dialling 0 on your in-room telephone. We will then be able to assist you in taking the next steps.