Welcome to Apex City Quay Hotel & Spa, we hope that you’ll enjoy your stay with us in the City of Discovery. Please find below some helpful information for during your stay and don’t hesitate to let us know if you have any requests or if there’s anything we can do to make your stay with us extra special.
In the hotel
We’re known for our cleanliness - as part of our Apex Assured promise, our cleaning procedures mean those frequently touched areas get some extra TLC. Face coverings must be worn in all public areas, except for when seated in the bar and restaurant. We’ll be wearing facemasks and we’ve also got screens up at the front desk for extra protection. There are social distancing measures of 1m in place throughout the property and there are plenty of hand sanitiser stations throughout the hotel.
We’ve enhanced our cleaning procedures across the hotel and in your room, giving special attention to all those high touch areas. We’ve also made your room clutter-free, to help remove any unnecessary touchpoints, but should you need a pen and paper or a travel guide to help plan your adventures, we’re on hand to help – all you need to do is ask.
Our gym is open and no appointment is needed. Our swimming pool is open and available to use by appointment only which can be booked upon check-in by visiting the spa reception desk. The changing rooms are available to those using the pool only, therefore we ask that guests who are using the gym come prepared and ready. Our sauna and steam room are now open and free to use at a maximum capacity of 2 members in each at any one time. Due to limited capacity, we kindly ask that you limit your time in both to 10 minutes each to ensure all members who wish to use these facilities are able to do so. Please put a towel down on the benches while in the sauna. We follow a thorough cleaning schedule for your safety and comfort.
Quayside Bar & Grill is open for breakfast and dinner. We encourage you to book your breakfast time prior to arriving by calling us, and we can serve tables of ten people from four households inside and tables of fifteen people from fifteen households outside - children under 12 do not count towards the total. You can dine with us until 8.30pm.
Your time matters to us so why not check-out online to speed up your departure. All you need is your Apex Confirmation Number; and at the end of your stay just click the link below to view your bill and check-out. Just remember to drop your key in the dedicated box and have a safe onward journey.
If you begin to feel unwell and develop any COVID-19 symptoms (high temperature, a new, continuous cough or loss or change in sense of smell or taste) during your stay, we ask that you please stay in your room and call reception by dialling 0 on your in-room telephone. We will then be able to assist you in taking the next steps.