We’re known for our cleanliness - as part of our Apex Assured promise, our cleaning procedures mean those frequently touched areas get some extra TLC. Face coverings must be worn in all public areas, except for when seated in the bar and restaurant. We’ll be wearing facemasks and we’ve also got screens up at the front desk for extra protection. In line with our Apex Assured policy we recommend that guests maintain a 1m social distance for everyone’s safety, and there are plenty of hand sanitiser stations throughout the hotel.

We’ve enhanced our cleaning procedures across the hotel and in your room, giving special attention to all those high touch areas. We’ve also made your room clutter-free, to help remove any unnecessary touchpoints, but should you need a pen and paper or a travel guide to help plan your adventures, we’re on hand to help – all you need to do is ask.

Yu Spa has everything you need for a day of relaxation and to make your stay extra special. Our luxury fitness and wellness facilities including our spa, swimming pool, sauna, steam room and gym are open, free to use at any time. We offer a collection of professional treatments designed to soothe the body, mind and spirit. We follow a thorough cleaning schedule for your safety and comfort. Please note our facility opening hours are Mon - Fri, 06:30 - 22:00, last entry 21:30 and Sat & Sun, 08:00 - 21:00. Our pool opening times for children (under 16) are Mon - Fri, 09:00 -11:00/ 14:00 - 18:30 and Sat & Sun, 09:00 - 11:00 / 14:00 - 19:30.

Quayside Bar & Grill is open for breakfast, lunch and dinner. Come and enjoy delectable dishes in delightful surroundings. Due to high demand, we encourage you to book your breakfast time prior to arriving by calling us. You can dine with us until 21:00.

Your time matters to us so why not check-out online to speed up your departure. All you need is your Apex Confirmation Number; and at the end of your stay just click the link below to view your bill and check-out. Just remember to drop your key in the dedicated box and have a safe onward journey.

If you begin to feel unwell and develop any COVID-19 symptoms (high temperature, a new, continuous cough or loss or change in sense of smell or taste) during your stay, we ask that you please stay in your room and call reception by dialling 0 on your in-room telephone. We will then be able to assist you in taking the next steps.