Following Government guidance, face coverings must be worn in all public areas within our hotel, except for when seated in the bar and restaurant. We’ll be wearing PPE, and we’ve got screens up at the front desk for extra protection. There are social distancing measures and plenty of hand sanitiser stations throughout the hotel, just look out for the signs to help guide you.

As part of our Apex Assured promise to you, we’ve enhanced our cleaning procedures across the hotel and in your room, giving special attention to all those high touch areas.  We’ve also made your room clutter-free, to help remove any unnecessary touchpoints, but should you need a pen and paper or a travel guide to help plan your adventures, we’re on hand to help – all you need to do is ask.

Yu Spa is open with limited massage and holistic treatments available. Our swimming pool and gym are open and available by appointment to ensure social distancing is maintained throughout the hotel. Please note the sauna and steam room are not yet open, and the changing rooms are only available to guests using the pool.

Indulge and enjoy delectable dishes in spacious surroundings, via table service only. Our restaurant and bar bookings are currently capped at six people from two households, not including under 12s. After 6pm, the bar and restaurant are for residents only - please book in advance. Unfortunately, we're not permitted to serve alcohol at this time, however we'll have some delicious non-alcoholic options for you.

If you begin to feel unwell and develop any COVID-19 symptoms (high temperature, a new, continuous cough or loss or change in sense of smell or taste) during your stay, we ask that you please stay in your room and call reception by dialling 0 on your in-room telephone. We will then be able to assist you in taking the next steps.