COVID-19 UpdatesAll Apex Hotels along with our spa facilities, restaurants and bars are temporarily closed until 31 May 2020. We are due to reopen our doors and begin to welcome guests to stay, eat, drink and meet with us from 1 June 2020. We are regularly reviewing our opening date in line with government and public body guidelines and will keep you updated if this changes.
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Are you still taking reservations for future dates?
We anticipate that our closures will remain in place until the end of May and are currently taking bookings from Monday 1 June.
What is your cancellation policy for new bookings from 1 June onwards?
If you have future travel plans coming up, we understand that things may change, so we’re offering free changes and cancellations for stays up until 2pm the day prior to arrival when you book with us directly on our flexible rate.
What is your cancellation policy for current bookings from 1 June onwards?
If you have future travel plans coming up, we understand that things may change, so we’re offering free changes for anyone that has booked a non-refundable rate with us for stays during June and July. If you’re not sure when you’d like to rearrange your stay with us to, we are happy to offer a gift voucher for the total amount paid for you to use at your convenience within the next 12 months. If you’ve booked a flexible rate with us, then, as usual, you can cancel your booking with us until 2pm the day prior to your arrival.
I’ve booked with a travel agent or third-party provider, does your cancellation policy still apply?
We have been in discussion with all travel agents and third-party providers who sell stays with us and have advised them of our current cancellation policy. We are only able to process refunds to guests who have booked directly with us but have requested that these providers mirror Apex Hotel’s cancellation policy given the current circumstances. If you made your reservation via a travel agent or third-party provider, please contact them directly for assistance with your cancellation.
What should I do if I have an event at Apex Hotels in June?
Our hotels are due to reopen and resume business as usual from 1 June 2020. Following current government and public body guidelines your event will be able to go ahead as planned. However, we understand that now more than ever that things may need to change, and as usual our events team are happy to work with you if you need to change your event date to avoid cancellation charges where possible. Please call us on 0131 441 0433 to discuss your event and what options are available to you.