Reservations and cancellations

Is there any availability or offers on the dates I’m searching for?
Our website booking engine is the best way to search for live availability and up to date prices. You can search for the dates you have in mind and if there is no availability, a calendar view is offered to help you find the closest dates available.

If you have any issues finding availability or booking, our reservations team can help you make a booking. 

How do I make changes or cancel my reservations?
If you would like to amend or cancel your booking please check your cancellation terms which can be found on your email confirmation, amendments may be subject to a charge. Any amendments or enquiries can be made by emailing or calling 0800 049 8000. You can also amend a booking online.

If you have booked through a third party such as Expedia or please contact them directly to make arrangements.

Room information

What facilities are available in each room?
Please see the room type pages for more details by clicking here

Can I request a view or specific room?
Requests for specific views, rooms and floors can be detailed at time of booking or by calling reservations on 0800 049 8000, and although we do our best to accommodate, these requests are not guaranteed to be fulfilled due to the availability of rooms. 

Do you offer a laundry service?
Yes, items are collected at 8.30am each day and returned on the same day with the exception of public holidays and Sundays. Prices are per item, for example, a two-piece suit costs £15.00. Please call reception on 0131 300 3456 for more information. 

How many people can stay in each room and can teenagers have their own room?
Children under 18 must be accompanied by an adult staying in the same room. The hotel does have sofa beds and cots available to accommodate extra guests. If you would like to add an extra bed, please call our reservations team on 0800 049 8000 who can assist in choosing an available room.

Room detail pages give information on bed size and twin configurations available by clicking here, you can book these online by adding in your configuration needs in comments. 

What is your child policy?
In addition to our policy on children in rooms above, we have a Kids Stay & Eat Free offer. More info on this policy can be found here

Special offers and loyalty programme

Is there any availability or offers on the dates I’m searching for?
Our website booking engine is the best way to search for live availability. You can search for the dates you have in mind and if there is no availability, a calendar view is offered to help you find the closest dates available. 

If you have any issues finding availability or booking, our reservations team can help you make a booking. You can call them on 0800 049 8000.

All current offers can be found here. All offers are subject to availability, use the calendar view to help find availability. Please note, there will be times where offers will only appear in the booking engine when you use the url given on an offer page, email or other advertising.  

Do you offer a loyalty programme?
Yes, but our corporate loyalty programme is no longer accepting new members. 

Transport and parking

How do I get to the hotel?
You'll find directions and transport options here

Does the hotel have a car park?
Apex Grassmarket Hotel has a car park which is available on a first come first served basis for £12 per day. There is also multi-story parking on King Stables Road, just ask our reception team for a voucher to reduce your parking to £12 per 24 hours. More details can be found by clicking here.


What are the hotel check-in and check-out times?
Check in is from 2.30pm and check-out is at 12noon. 

If I arrive early will my room be ready?
If you’d like to check-in early please request this when booking or by calling reception on 0131 300 3456. We offer luggage storage so if you arrive before your room is ready, you can leave your bags at reception and head out for the day. This also applies if you would like to leave luggage after check out and collect later in the day. Unfortunately, due to availability, we can’t guarantee an early check-in.

What are reception hours?
Reception is open 24 hours a day. 


How do I book breakfast?
Breakfast can be added online at the time of booking or by calling 0800 049 8000. If you book direct with us, you can add breakfast to your stay when you book online. You can also make your booking by calling our reservations team and adding breakfast to your stay that way. Full English breakfast costs £13.50 per person and includes both cooked and continental options. Continental only breakfast costs £11.00 per person. 

Leisure facilities

What size is the pool and when is it open?
The swimming pool is ideal for relaxing, the size is 9.23m x 5.07m and the depth is 1.20m.

The pool, sauna and fitness area are all open from 6.00am - 10.00pm for guest use. Children are welcome at any time, but must always be accompanied by an adult.

Lost property

Who do I contact for lost property?
If you believe you have lost property in the hotel, please contact reception on 0131 300 3456 as soon as possible with your booking details and description of what you’ve lost. Hotel contact details can be found in the footer of this page. 

Apex suppliers and laundry

I’ve had the best nights’ sleep of my life. Where can I purchase the Apex duvet and pillows?
The Soft Bedding Company supply Apex Hotels with pillows and duvets and Mattison supply mattresses to all hotels. Mattress protectors are Egyptian cotton, duvets are duck feather & down, pillows are goose feather & down and we have microfiber available on request at reception. Where used, mattress toppers are poly cotton with hollow fibre filling. 

Jobs and careers

Where can I find information about Apex Hotels jobs and careers?
Our careers website is full of information on vacancies. You’ll find the information you need to apply with contact email addresses of our HR team who can assist. If you would like to upload your C.V for future opportunities, you should also visit this website.  

Third sector support

Can Apex Hotels support my charity event?
We love to see our partners and guests supporting charities close to their hearts. For this reason, we have nominated a charity at each hotel this year. This year we are supporting Maggie's Centres. We focus our fundraising efforts and donations to this charity and unfortunately due to the high number of requests we get cannot offer donations elsewhere. To hear more about the charities we have been supporting, follow us on Facebook and Twitter where we post updates.